Which two components in Service Innovations for Public Sector Solutions help agents offer insights about related topics without asking extra questions to constituents?

The correct answer focuses on the Service Process Studio, which is designed to streamline interactions and enhance the efficiency of service agents in the public sector. This component allows agents to leverage pre-defined workflows and processes that pull together relevant data and insights automatically. By utilizing the Service Process Studio, agents can present pertinent information and insights to constituents without needing to ask additional questions, thus improving the overall service experience and reducing interaction times.

The other components, while valuable in their own right, do not specifically address the ability to provide insights without soliciting further input from constituents. Engagements may refer to ongoing interactions but do not inherently enhance insight delivery. The Action Launcher focuses on enabling agents to initiate actions quickly but does not directly support information provision without additional inquiry. Identity Verification ensures that constituents are correctly identified before any services are rendered but does not relate to the insight generation aspect that Service Process Studio excels at.