What two core Salesforce Clouds does Public Sector Solutions utilize?

Public Sector Solutions primarily utilizes Service Cloud and Experience Cloud because these two platforms are fundamental in addressing the unique needs of public sector organizations.

Service Cloud is essential for managing constituent services efficiently. It provides tools for case management, service requests, and communications, which are critical for responding to citizen inquiries and needs effectively. This cloud enables organizations to streamline operations and enhance service delivery by offering a 360-degree view of constituents.

Experience Cloud, on the other hand, focuses on engagement and collaboration. It allows public sector agencies to create tailored experiences for their users, including citizens, employees, and partners. This cloud provides the necessary tools to build communities, share information, and facilitate collaboration, which are pivotal in fostering transparency and engagement within public sector services.

In contrast, Marketing Cloud is more oriented towards managing marketing campaigns and customer engagement, which may not align directly with the operational needs of public sector entities. The Admin option is not a core cloud product but rather roles or features supporting existing Salesforce clouds. Therefore, Service Cloud and Experience Cloud clearly represent the core solutions that address the specific challenges faced by the public sector.