What should an Administrator check if a caseworker cannot see a decision log component?

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When a caseworker is unable to see a decision log component, it is crucial to ensure that they possess the appropriate permissions to access specific features within the Salesforce environment. The Decision Explainer permission is specifically related to viewing and interacting with decision logs, which are essential for tracking and understanding the decisions made during the case management process.

This permission allows users to see detailed logs of the decision-making process, including inputs and outputs related to the specific conditions that influenced case decisions. It directly correlates to the visibility of the decision log component, making it essential for the functionality related to decision tracking.

While the other permissions mentioned may play a role in the broader context of Salesforce functionalities, they do not specifically grant access to decision logs. For instance, OmniStudio user permission is focused on general application use, while Rules Engine Runtime permission pertains to executing business rules. OmniStudio Admin permission is broader, granting administrative capabilities but not specifically linked to the decision log component's visibility.

Thus, confirming that the caseworker has the Decision Explainer permission is the most pertinent action to resolve the issue of visibility regarding decision log components.

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