What reporting solution is best for tracking average case duration while minimizing customization for a public sector organization?

Using the Public Sector Case Analytics App while leveraging CRM Analytics' case duration formula is the most efficient option for tracking average case duration in a public sector organization. This approach minimizes the need for additional customizations, which can complicate the reporting process and increase maintenance efforts.

By utilizing the built-in capabilities of CRM Analytics, the organization can effectively determine average case duration without having to create and manage new custom fields. This not only streamlines the implementation but also ensures that the solution is more sustainable in the long run, allowing users to focus on using the analytics rather than managing complex customizations.

While other options may also offer case duration tracking, they typically involve either unnecessary customization or integration complexities. For example, creating a custom field may require ongoing management and could complicate the reporting process. A standard Salesforce report might not provide the granular insights needed, lacking the specific analytics features that the Public Sector Case Analytics App offers. Similarly, integrating external data could add layers of complexity that might detract from the main goal of effectively tracking case duration.