How should a public sector agency check how eligibility is determined for a declined application?

Prepare for your Salesforce Public Sector Solutions Accreditation Test with our engaging quiz. Utilize flashcards and multiple choice questions, complete with hints and explanations, to boost your readiness and succeed!

The correct choice is to use the Decision Explainer to understand the decision made regarding the eligibility of a declined application. The Decision Explainer is specifically designed to provide insights into how eligibility decisions are reached within Salesforce Public Sector Solutions. It takes into consideration the criteria and rules applied during the decision-making process, allowing agencies to pinpoint the exact factors that led to an application being declined.

This tool can help public sector agencies identify any potential gaps, inconsistencies, or misunderstandings in eligibility criteria. By visualizing the decision paths and underlying logic, the Decision Explainer enhances transparency and allows for a more informed review process, supporting agencies in making necessary adjustments or providing clearer communications to applicants about their eligibility.

In contrast, while debug logs and the Developer console may provide technical insights, they might not directly address the specific eligibility criteria applied. Testing with relevant data can illustrate outcomes but may not capture the nuances of how the decision logic is structured within the system. The Public Sector Solutions - Selection Explainer serves similar functions but is generally not as focused on eligibility-specific determinations as the Decision Explainer.

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